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10 Oct 2020

INFORMATION, COMMUNICATION AND TECHNOLOGY (ICT) OFFICER

Job Description

Location: Juba, South Sudan **

Closing Date of Application: 20th October, 2020

Date of incorporation: Immediate Start

Position opened to: Nationals/Internationals

Position Reporting to: Supply Chain Manager

Salary Range & Benefits: To be negotiate with successful candidates.

Organizational Context

The Jesuit Refugee Service (JRS) is ministry of the Society of Jesus, incorporated as an international non-governmental organization with a mission to accompany, serve, and advocate for the rights of refugees and forcibly displaced people. The organization found in November 1980 and now has a presence in over 50 countries. JRS undertakes services at national and regional levels with the support and guidance of an international office (IO) in Rome. The main services provided are in the field of education support including teacher training, and psychosocial support activities. Currently, more than 724,000 individuals are direct beneficiaries of JRS projects. Currently JRS South Sudan runs Programmes in two locations Yambio, Gbdue State and Maban, Upper Nile State.

Operational Context/Role

The ICT Officer is responsible for effective operation of the Information and Communication Technology Infrastructure and services across JRS South Sudan. Working closely with the Supply Chain Manager and the HQ IT Officer, the ICT Officer implements JRS South Sudan goals, policies, and standards in line with International and global standards. S/he designs and maintains the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the Country Office and the JRS programme locations in Maban and Yambio. S/He ensures reliable ICT services in terms of availability, security, and business continuity.

As member of the Country Office Team, the ICT Officer contributes to the development of JRS South Sudan strategies, policies and guidelines in its operations and advises on various mechanisms to ensure smooth support. S/He works closely with the management team in Juba and the various partners in providing technical and strategic advice to achieve operational efficiency, better support to programme implementation to spur innovations to the work of JRS in South Sudan.

Key Responsibilities:

1. Information Technology

  • In collaboration with the International Office, define the standards for the computers and hardware to be procure in the country.
  • Be part of any bidding committee and define the technical specs of any IT related hardware
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local area networks in ways that optimize performance
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain Hardware and Software inventory, renew, discontinue use and recommend effective and newer versions.
  • Performs backups, defragmentation, and cleaning of IT equipment and computers regularly
  • Manages the Internet systems maintenance and installation in all Field Offices
  • Provide support to the JRS ISP Services for all bases and Liaise with HQ on continued Services and configurations
  • Install and maintains main server and network systems; perform basic network administration and security functions ensuring network and computer systems privacy, integrity, and security.
  • Assess IT needs at mission level and advice on IT / HF/VHF Radio management and realignment with Logistics Cluster requirements in South Sudan.
  • Configure email accounts for all users, where necessary and support on email and messaging services
  • Ensure that JRS internet servers and internet satellites are always running in all Offices
  • Configure for automatic Backups for All Laptops & Computers to the Server at designated times.
  • Preforms any other IT related tasks assigned by the supervisor to accomplish the overall organizational goals.

2. Capacity Building

· Organize trainings in the areas of ICT, to support the implementation of the JRS ICT policies

· Provide orientation and guidance to users on how to operate new software and computer equipment

· Conduct Trainings for the staff (remote and physical) on the Office 365 and other JRS tools

· Support the ICT capacity building and training activities for co-workers, in close cooperation with the HR department, by analyzing areas for training needs and recommending training methodologies

· Support new staff through induction sessions on IT related services

· Keep the Country staff updates with latest IT security measures and best practices

· Work with Sector leads to define IT related needs for staff and design training sessions to address those needs.

3. Policies & Guidelines

· Work in collaboration with the IO IT department to apply the IT guidelines and policies

· Share the country challenges with IO IT department and other working groups to further develop the strategies and answer the needs

· Plan, design and execute the internet bandwidth requirements in accordance with International guidelines, number of users and business applications running.

· Implement the global IT Security guidelines to ensure the systems, cloud services and users data are protect from threats.

4. Education Learning Platforms

· Support the programme teams on innovative integration of Technology Components (ICT for Education) in the existing/new Programmes to better service the beneficiaries

· Work with the International IT office to Co-Manage the Education platform

· Participate in the understanding, simulation and uptake of the Education Platform for learning purposes and Support Project staff and Students in the best use of the platform.

5. Priority Activities

· Work with International Office on the installation of ISP Equipment. Work with Field Offices for installation of relevant equipment and set up/configuration of the same.

· Work with International Office to review, revise and contextualize the ICT Policy for South Sudan.

· Work the Supply Chain Manager to identify quality sources of ICT Equipment in the Region

· Work with the PDs to support them on the design, and roll out of the Education Platforms.

· Work with the Supply Chain Manager in Completing the Server installation, configuration and roll out. Design, back up and archiving protocols and information sharing.

6. Team Management

· Support the programme teams on innovative integration of Technology Components (ICT for Education) in the existing/new Programmes to better service the beneficiaries

· Work with the International IT office to Co-Manage the Education platform

· Participate in the understanding, simulation and uptake of the Education Platform for learning purposes and Support Project staff and Students in the best use of the platform.

Education Qualifications

· BSc degree or Diploma in Computer Sciences/ Information Technology/Information Systems

· Certified in networks (CCNA or equivalent)

· Certified in Microsoft (MCSE/MCSA or equivalent). Microsoft Enterprise Mobility Suit (EMS) is a plus.

· Proven experience as IT Technician or relevant position

· Excellent diagnostic and problem-solving skills

· In depth understanding of computer systems and networks

· Good knowledge of internet security and data privacy principles

· Strong analytical, strategic, and planning skills

· Competence in Office 365 and Microsoft Office

Professional Experiences

· Minimum 2 years’ experience setting up and running information technology systems in Commercial and Relief operations in remote areas and at capital.

· Technical Knowledge and experience of ICT Systems.

· Experience with set up and management of ISP operations in East and Central Africa/other.

· Experience in Information technology

· Experience Cloud Computing and Computer networked systems

· Experience in Network Security and data safety and data privacy

· Experience in ICT Equipment diagnostics and troubleshooting/repair

· Knowledge of humanitarian operations. **

Required Knowledge & Skills

· Knowledge in Microsoft windows server and client operating systems.

· Knowledge in software defined (SD) networking such as Cisco Meraki and Ubiquity devices.

· Knowledge in Azure identity management and Microsoft Active Directory

· Hands on experience on Microsoft Office 365 services

· Proven experience to design and mange IT projects

· Knowledge in conducting digital literacy and assessing its result

· Experience/ability to create policies and ICT strategies

· Solid experience in ICT hardware and software acquisition and management

· Professional communications skills

· Experience in doing internal ICT audits

· Mastery of techniques such as communication, energy, electricity and computer technology

· Good writing skills**

Languages

Excellent written and verbal communication skills in English and Arabic a plus;

Required Personal Characteristics

· Independence, an ability to take the initiative and a sense of responsibility

· Good resistance to stress

· Sense of diplomacy and negotiation

· Good analysis and discernment capacities

· Organization and priority management

· Adaptability to changing priorities

· Pragmatism, objectivity and an ability to take a step back and analyse

· Ability to make suggestions

· Sense of involvement

· Trustworthiness and rigor

How to apply

Please send your CV and a cover letter that indicates what skills and experience you have that meets the criteria and your availability. The CV (maximum 3 pages) should include contacts (phone and email) for three referees. Please note that only official email addresses for referees will be accept. Kindly send the application to sds.recruit@jrs.net by 5pm closing date 20th October 2020 Or hand delivery to JRS-Juba, South Sudan office in Tomping next to India Embassy.

PLEASE NOTE: due to urgent need to fill this vacant position, we will be reviewing the application as we receive. Only candidates who apply by the deadline and who can demonstrate experience of overall strategic ICT management processes should apply, only short listed candidates will be contact and only candidates who reached to final oral interview will be inform of interview outcome. Female candidates are highly encouraged to apply.

Commitment to Child Safeguarding:

JRS is committed to the safeguarding of children (under 18 years) who encounter with JRS South Sudan personnel and volunteers in all JRS South Sudan works. All JRS-South Sudan Staff are expect to comply with JRS South Sudan Policies and Procedures in this regard and to sign a declaration of commitment to this effect.

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