We are looking for a highly qualified, self-motivated Camp Manager who is able to work with diverse teams of both national and international staff as well as local government authorities, UN agencies, I/NGOs and other partners under difficult, stressful and sometimes insecure conditions.
Who are we?
The Danish Refugee Council (DRC) and Danish Demining Group (DDG) is a humanitarian, non-governmental, non-profit organization founded in 1956 that works in more than 30 countries through-out the world, including South Sudan. DRC/DDG fulfills its mandate by providing direct assistance to conflict-affected populations, including refugees, internally displaced people and host communities. Under its mandate, the organization focuses on emergency humanitarian response, rehabilitation, post-conflict recovery and humanitarian mine-action.
Danish Refugee Council (DRC) in conjunction with Danish Demining Group (DDG) has been operating in South Sudan since 2005 initially concentrating on providing safe and supportive conditions for refugees returning from neighboring countries after the Comprehensive Peace Agreement was signed.
In 2012 – 2013, DRC opened its operations in Upper Nile and Unity States to respond to the large influx of refugees coming from Blue Nile State and South Kordofan (Sudan). In addition to the refugee response and since 2014, DRC has been then actively engaged in responding to the humanitarian needs of IDPs affected by the internal conflict through the provision of integrated approaches.
With a total of 430 national staff, 50 expatriate staff and an annual budget of approximately USD 20 million, we are currently implementing multi-sectorial interventions through the provision of humanitarian services focused on CCCM, Protection, SGBV, FSL, Shelter and Infrastructure to both internally displaced persons and refugees across 5 field sites (Ajuong Thok, Bentiu, Malakal and Aburoc).
Overall purpose of the role:
The Camp Manager is in charge of one of the sectors at area level and is responsible for CCCM activities in and around Malakal.
The Camp Manager is responsible for Coordination of Assistance, Protection and General service delivery in Malakal PoC. S/he ensures the establishment of effective and representative governance structures in the PoC, camp and camp like settings. S/he also strengthens beneficiary participation in decision making and implementation of community affairs; ensures sound information management incorporating monitoring and feedback systems; facilitates effective communication with in and out-of-camp population, and oversees operation, care and maintenance of relevant services. S/he liaises closely with Sector Managers within DRC and develops and sustains strong partnerships with all stakeholders operating in the settlements. S/he is supervised by the Area Manager and technically supported by the CCCM Technical Coordinator based in Juba. S/he supervises a team of DRC camp management staff – contracted national staff and large teams of casuals and/or incentive workers.
To achieve the objectives of the position, the CM Manager will perform the following tasks and undertake the following responsibilities;
Promote beneficiary participation of IDP communities
- Facilitate establishment of IDP committees whose members are representative of the population, ensuring that representation takes into account Persons with Special Needs – Elderly, Youth, People with Disabilities, etc
- Facilitate and coordinate formal meetings and dialogue sessions with community representatives
- Develop the capacity of leaders, committee members and interest groups through training, Focus Group Discussions and dialogue sessions.
- Ensuring that beneficiary feedback procedures and complaints mechanisms are in place, through establishment of service desks and other entry points, and forums are developed for the IDP and host population to contribute and be listened to.
- In close collaboration with the protection team, facilitate a community action planning process to enhance ownership of solutions
Promotion and facilitation of humanitarian services
- Chair weekly site management meetings for humanitarian actors and community leadership
- Document and circulate minutes of regular meetings held at site level
- In close collaboration with local administration, camp administration and community representatives ensure appropriate site design and planning, access to services
- Advocate for contextual and culturally appropriate cash for work initiatives that do not negate the Do No Harm (DNH) principle
- Regularly provide accurate information management products (site profiles, service maps) to the humanitarian community for improved service provision
- Facilitate meaningful communication between IDPs, host community, local authorities and humanitarian agencies
- Facilitate and advocate for the establishment of culturally and contextually relevant recreational activities for PoC residents
- Facilitate peace and reconciliation initiatives in the PoCs and camp like settings
- Coordinate distributions in the site as may be required
- Facilitate community celebration and commemoration of global, cultural and public events
- Implement/facilitate a simple address system or registration in order to keep track of population and assistance
Monitoring and coordination
- Movement tracking in and out of the sites
- Facilitate a multi-sector and standards driven functional service monitoring system which responds to identified gaps promptly
- Work with the CCCM cluster lead to advocate for adherence to agreed upon minimum standards of services among stakeholders and partners
- Identify and formalize roles and responsibilities between agencies providing services in the site as a crucial function to addressing gaps and helping to avoid misunderstandings
- Gather information about presence and needs of IDP population outside the IDP sites, (as security and access permits and in collaboration with other agencies) and advocate for support to these populations as required
- Reporting to and coordinating with the CCCM Cluster State Focal Point and to Juba via the DRC CCCM Technical Coordinator
- Advocate for a functional referral pathway in the PoC and surrounding camp and camp like settings
Management of information and facilitation of communication
- Receive, conduct and/or facilitate baseline information on the characteristics of the population to inform, additional assistance programmes and the effective coordination of distributions
- Liaise with Protection Department to identify people with special needs (child headed families, unaccompanied orphans and minors, the elderly, people with disabilities, etc.) in order to facilitate their timely and convenient access to services
- Operate information dissemination boards and other channels of communicating information between agencies and the residents in the area
- Coordinate with other partners on dissemination of public announcements and messages
Budgeting, Budget expenditure and Budget Tracking
- Disburse and track expenditure of camp management budget component, flagging any over and under expenditures in a timely manner
- Prepare project procurement plans and order for materials in a timely manner
Human Resources and Administration
- Supervise camp management team of contracted and casual staff, ensuring effective staff deployment, performance planning and appraisals for supervisees
- Manage casual staff contracts and camp service contracts
- Ensure staff is well versed on the DRC’s Code of Conduct, accountability, respectful dialogue with the IDPs, and prevention of sexual exploitation and abuse
Coordination and Representation
- Represent DRC and actively participate in coordination meetings relevant to CCCM issues, as per request by the Area Manager
- Liaise with partners (including IOM CCCM Malakal PoC), local authorities, and local communities whenever it serves the objectives of the program in the area of CCCM;
- Forge strong information and experience sharing relationships with CCCM teams in other DRC South Sudan locations;
- Perform other relevant duties assigned by the Area Manager/designate.
- A degree or master’s degree in political/social sciences, management, development studies, international development
- At least 2 years’ camp management experience of which at least 1 year should be at international level and in South Sudan or similar context;
- Proven technical knowledge of CCCM, project cycle management, SPHERE standards and accountability principles;
- Experience in proposal and budget development and project implementation (including budget management);
- Understanding of and experience in engaging the cluster system in IDP camps or coordination mechanisms in refugee camps;
- Ability for rapid analysis of complex issues, strong decision-making, and translation of programmatic learning and priorities into operational strategies;
- Excellent interpersonal skills, cross-cultural communication and ease in managing a multi-ethnic team;
- Good team leadership and conflict resolution skills, consensus team building, and adaptability;
- Patience and understanding to work with and develop capacity of national staff.
- Experience delivering programs on tight deadlines;
- Good computer and IT skills and strong communication and writing skills;
- Fluency in written and spoken English language;
- Ability and willingness to work in very remote and isolated location with limited resources and possible security risks;
- Consistently approaches work with energy and a positive, constructive attitude;
- Prior experience in South Sudan an added advantage
- Self-motivated and able to work with a minimum of guidance and supervision
- Experience working in security-sensitive environment and enforcement of team security protocols is an asset.
Moreover, in this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
Duration: 1 Year renewable subject to Performance and Funding.
Contract: Salary and conditions in accordance with the Danish Refugee Council’s Terms. Employment Band Manager – F2.
Start Date: 1st March 2021 to 31st December, 2021
Duty Station: Malakal with frequent travel to the other satellite locations in Upper Nile
Reporting: This position reports to Area Manager.
Commitments: DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html). All DRC staff must be committed to the Red Cross Code of Conduct, as well as the Core Humanitarian Standards.
Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics.
How to apply
Applicants must send a cover letter (max 1 page) and an updated CV (max 3 pages) in English and click on this link:
Cover letter should outline your personal motivation for applying and your key qualifications for the position. Apply online on our page Current Vacancies at www.drc.ngo. Applications sent by email will not be considered.
Closing date for applications: 14th February, 2021. Due to the urgency to fill this position, recruitment maybe finalized before closing date of applications.